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LinenMaster joins forces with Live Chat to enhance support super powers

Live Chat means exactly what it sounds like, which is the ability to connect with a LinenMaster Support expert online. Can you just call us? Yes. Can you submit a support request? Sure! But Live Chat enables our team to provide internal resources and connect you to specific analysts more efficiently.

As if knowing what it’s like to make a phone call from a noisy production floor wasn’t motivation enough for adding Live Chat to our website, research shows most people enjoy the ability to work on other tasks while receiving online support. Most also appreciate being able to review conversations for details and accessing resources (such as Knowledge Library articles) directly from the Live Chat window while being assisted. Additionally, you can reach us via Chat from your cell phone when accessing a desktop is not a convenient option.

Chat participants can provide immediate feedback so we can collect data related to client satisfaction, popular support topics, preferred solutions, and response times.

Our end game is to provide nothing less than prompt, efficient (and friendly… sometimes humorous) service, so we are excited to leverage Live Chat to deliver premium client experiences one chat at time.

Conclusion:

testimonials

What our customers say

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I’ve investigated other options, but have never found one that is as versatile and adaptable. All laundries do things a little differently, but LinenMaster can always figure out what you need so that you get the outcome you want. Their support staff is extremely responsive and easy to work with. I would recommend LinenMaster to any laundry no matter their size or complexity.
Meredith Bowery | Virginia Healthcare

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Ecotex is a multi-plant healthcare laundry provider, so we needed a common ‘enterprise wide’ software solution. The LinenMaster cloud-based software has been well-suited to our multi-plant needs, providing a single data platform for customer ordering, billing and reporting.
Bryan Bartsch | Ecotex

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LinenMaster is an integral part of our organization, especially as we continue to grow. We use it daily to communicate, track linen returns, reconcile orders, and plan our production from 12 – 48 hours out. We look forward to more innovative enhancements in the near future as we move towards becoming an environmentally friendly, paperless company.
Eddie Lefeaux | Westport Linen Services
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