Respected laundry experts
At LinenMaster, our leadership team features top software industry professionals, as well as respected laundry experts, for a combined level of knowledge and insight that sets us apart and puts us ahead when it comes to linen management innovation.
Sarah has an extensive background in leading successful organizations and creating innovative sales, customer service, and marketing techniques in the laundry industry. Prior to finding her "home" in laundry, Sarah specialized in driving customer satisfaction, employee retention, and overall organizational growth in the hospitality industry for more than ten years. Her leadership in streamlining business solutions, solving complex issues, and excellence in communication provide a strong foundation to nurture meaningful partnerships.
Sarah has also led multiple organizations in receiving industry-related awards and recognition, including the TRSA Above and Beyond Service Award in 2020 and 2022.
Sarah is passionate about helping others and thrives on maximizing ROI for clients through personalized business solutions. Her overall love of people and the laundry industry keeps her motivated to exceed expectations at all times.
In her spare time, Sarah enjoys visiting local Assisted Living homes with her dog Charlie, hosting holiday gatherings, cooking, and traveling.
Brandy possesses a BS in accounting as well as over eighteen years’ experience in the accounting field, particularly the service industry. She was an integral part in building a small business in Silicon Valley into a mid-market enterprise through her expertise and ability to adapt to a changing environment and demands. She has a keen sense for cost accounting and is energized to put that and her other skill sets to use to help in the growth and continued success of LinenMaster.
In her off-time, you will find Brandy enjoying her family, friends, fur babies and all things live music.
Since 2004, Scott has been with LinenMaster working in the following areas: Help Desk, Quality Assurance, Management, Operations, Human Resources, and Information Security.
As the leader of the ISMS team since 2015, Scott oversees company-wide compliance in certifications like ISO/IEC 27001:2013 and CMMC, and is a CISSP-certified professional.
Scott has built strong relationships with hundreds of clients from initial setup, doing special project work, and SQL database functions. He is always willing to take on a challenge and keep with the company values to pitch in and help to get the job done right.
Outside of work, Scott is a father of two wild and energetic boys, enjoys time outside in the woods and on the coast, collects movies and video games, and is slowly building a small home arcade.
Becky has been with LinenMaster for 12 years and brings 4 additional years of software technical support and project management with her.
Becky Graduated from Southern Oregon University with a Bachelors Degree in Computer Information Science while establishing her career in software. She enjoys solving problems with her wealth of software and laundry experience and thrives on building strong relationships between the LinenMaster support team and our customers.
In her free time, Becky enjoys her family, travel, and crafts as well as volunteering in her local community. She looks forward to visiting the world as her son explores the globe with the United States Air Force.
Diane has been with the company for 17 years. Prior to that, she spent 5 years managing a team of computer support technicians for a large retailer in Maine and 17 years as a manager/director in various distribution facilities for a major retailer in New York.
Diane graduated from Lock Haven University with a B.A. in Journalism & Mass Media Studies. She also received a Computer Science certification from Penn State University.
Diane has a deep understanding of many aspects of the organization, having contributed in various roles throughout her years with the company. She loves technology and the challenges it presents and is inquisitive and eager to learn new aspects of the industry. Diane is extremely detail oriented and obtains deep satisfaction from contributing to the success of the organization.
When not working, Diane enjoys cooking and spending time with her two Cocker Spaniels.
Jim brings 35 years of software development experience and has been the principle architect of the LinenMaster and LinenHelper systems from their inceptions.
Jim is motivated by understanding customers’ unique needs and integrating them into a common platform and solution. He graduated cum laude from the Syracuse University College of Engineering with a bachelor’s degree in civil engineering.
Jim enjoys indoor and outdoor skydiving. He is a member of the International Body Flight Association and US Parachute Association.
Jeff has a passion for solving problems and providing efficient solutions with over 25 years of application development experience in a variety of technical environments and business domains.
Jeff enjoys traveling with his wife, hiking, gardening and DIY projects.
Darleen has been with LinenMaster for ten years. Prior to that, she spent 20 years obtaining experience in all phases of software development from business analysis and quality assurance, to managing small development teams.
Darleen is laser focused on the quality of releases and often finds things that even boggle the developers.
In her spare time, Darleen enjoys reading and doing genealogy.
Doug’s nearly 40 years in the industry includes the family-owned single plant to the multi-plant publicly traded company environment. He began using LinenMaster in 2001 and managed the implementation in his company’s 22 plants. Doug joined LinenMaster in 2008 and has helped dozens of laundries transition to LinenMaster. He loves to see all the different ways people ‘do laundry’, and excited to help continue improving the way LinenMaster helps them do it better.
Doug earned a bachelor’s degree in industrial administration from Kettering University and an MBA from The University of Alabama at Birmingham. He has formal training and experience with both Six Sigma and Lean Manufacturing. He is skilled at applying software solutions to everyday business challenges.
Doug enjoys traveling with his wife, spending time with his 6 grandkids, camping and woodworking.
Whitney joins our team with over fifteen years in the hospitality industry, having experience in catering, events, and hotels, along with work in the association and nonprofit sectors. Her love of people – communicating with them, connecting with them, and providing them what they need before they even know they need it – has made her successful working with a variety of clientele from all walks of life. Her clients acknowledge and appreciate her follow-up, attention to detail, professionalism, drive, and ability to put their minds at ease.
Outside of work, Whitney loves making memories with her husband Jason, baby boy Shep, and five rescue pets (four dogs and a cat!), volunteering her time with local animal welfare groups, and cooking while sipping on a good glass of vino.
Kathy has been with the company for five years. Prior to that, she spent 15 years in all aspects of customer service and administrative support in the large retail Operations sector.
Kathy is experienced in providing support on many levels. She has a solid understanding of the inner workings of the company in-order to assist customers with their needs. She is proactive and detail-focused, and has a strong commitment to individual, team, and company success.
Kathy enjoys traveling, outdoor activities and spending time with family.
Outside of work, Lauren enjoys music (listening, singing and trivia), cooking, and being an auntie. She loves game shows and home improvement shows. Her dream is to someday be on a game show.
Nicole brings a wealth of industrial laundry experience as a former LinenMaster user, as well as over a decade of customer service. Paired with her expertise, Nicole’s education gives her insight into the business needs of LinenMaster clients and their customers; Nicole graduated summa cum laude with both an Associates of Hospitality Management and Bachelor of Business and Accounting from Milligan College, and was awarded the Wall Street Journal Student Achievement Award. She loves putting her knowledge to use by helping clients find the best reports to suit their data needs!
Outside of work, Nicole trains ponies for dressage, driving, and trail riding. She finds riding teaches humans to have a serene outlook, creative solutions, quick reactions, and helps her not take life to seriously.
Sarah's genuine passion for the industry and wealth of laundry experience has allowed her to work with customers to maximize their use of the system from a knowledgeable, and well-grounded perspective. Whatever the specific need, Sarah gets excited about working with our relationships on how to best use LinenMaster's tools as their businesses grow and evolve.
In her free time, Sarah enjoys traveling with her husband, reading, keeping up with her children and her dogs. She is also an unapologetic coffee connoisseur and proud Navy Mom.
Mark has over twenty years of experience with order and inventory systems development and management. He has been at the heart of success for Business-to-Business and Business-to-Consumer companies of all sizes. He also spent almost fifteen years working in online marketing and website development – including as an entrepreneur. Raised in the Midwest, educated on the West Coast, Mark has been in Maine since the mid-1990s. Mark lives quietly with his wife and children on the coast of Maine.
Jack joins LinenMaster with a Bachelor of Science degree from George Mason University, where he graduated with multiple semesters on the dean’s list. Jack likes to confront problems head on, taking a methodical approach to discovering the underlying issue and implementing a decisive solution. He loves building deep connections with the people he works with and will go the extra mile to make sure clients are confident and secure in LinenMaster.
In his free time, Jack likes to keep in touch with the family and friends he has scattered across the US. When long weekends are at hand, he hits the road and travels along the west coast in search of new places and experiences.
Jared has had an interest in technology and computers since childhood. Having grown up with technology while also living nearby the Silicon Valley, Jared’s background and passion for technology has led him to pursue a career in software engineering. He strives to help improve industries across the world with his work.
Jared received his bachelor’s degree in Computer Science from San Jose State University in 2021. While pursuing his degree, Jared learned a wide range of technologies, from database management to operating systems. Jared continues to develop applications to gain expertise in technologies for web development and Cloud services.
Jared loves to travel and explore nature by going on hikes and camping. He enjoys cooking and learning new ways to cook with different cuisines. Jared also enjoys learning about music while also practicing instruments like the piano and violin.
Noah graduated with a bachelor's degree in computer science from Auburn University. His prior experience focuses on web development, and the problem solving that comes along with it.
Outside of work, Noah enjoys playing tabletop games with friends and hiking.
Brandon joins the team with 20+ years as a sales professional providing solutions and serving users across Technology, Telecomm, Travel/Hospitality & other commercial verticals. He enjoys learning about what makes businesses unique, their people, visions and collaborating with them to surpass targeted goals. His varied interests and experience lend to building relationships and play a key role in aligning customer needs with the proper solutions.
In his free time, Brandon enjoys raising his two children (plus dog & hamster) and all the adventures that come with. He has coached youth sports locally year-round since 2016 and volunteers his time throughout the year to community improvement projects.