Respected laundry experts
At LinenMaster, our leadership team features top software industry professionals, as well as respected laundry experts, for a combined level of knowledge and insight that sets us apart and puts us ahead when it comes to linen management innovation.
Ryan brings over a decade of operational management experience. He was instrumental in growing the fixed income sales and trading group at INTL FCStone Financial, Inc., and in his role he worked closely with sales and software development teams to automate and streamline processes.
Ryan graduated from Princeton University with a B.S.E. in Operations Research & Financial Engineering as well as a certificate in Engineering Management Systems and from the Wharton School at the University of Pennsylvania with a M.B.A. He is a CFA Institute (https://www.cfainstitute.org/) charterholder.
Ryan enjoys traveling, cooking, hiking, and fishing with his wife Katherine and young daughter Johanna. He is also an avid consumer of history books and podcasts and is a dedicated Chicago sports fan.
James has been involved with LinenMaster since purchasing the business in June 2019. Prior to that, he spent more than ten years in private equity growing small and medium sized businesses.
James graduated from the College of William and Mary with a B.A. in Economics and from the Wharton School at the University of Pennsylvania with a M.B.A. He is a CFA Institute (https://www.cfainstitute.org/) charterholder.
James is driven by expanding the capabilities of LinenMaster through utilizing the latest cloud technologies and by continuing to improve on the entire cybersecurity organization.
In his spare time, Jim enjoys getting outdoors hiking, camping, and hunting as well as exploring New York City with his wife and two-year-old son.
Katie brings 14 years of finance and accounting experience, from rapidly growing start-ups to established, publicly traded fortune 500 companies across a wide range of industries: Software as a Service, FinTech, Travel AdTech, Construction, Consumer-Packaged Foods, and Real Estate.
Katie is skilled at scaling financial operations to support international growth and implementing automation to drive efficiencies. Her experience as a former internal auditor and financial controller supports the continued strength of LinenMaster's financials. She is motivated by understanding the customers she serves and providing value at all levels of the business while building strong partnerships.
Katie graduated magna cum laude from the College of William and Mary with a Bachelor of Business Administration in Finance and has a Master of Accounting from UNC Kenan-Flagler Business School at Chapel Hill.
Katie enjoys traveling the world and finding adventures along the way, including culinary pursuits, and discovering new wines.
Sarah already has an extensive background innovating creative customer service, sales, and marketing techniques in the laundry industry. Prior to finding her "home" in laundry, Sarah specialized in driving customer satisfaction, employee retention, and overall organizational growth in the hospitality industry for more than ten years. Her leadership in streamlining business solutions, solving complex issues, and excellence in communication provide a strong foundation to nurture meaningful business partnerships.
Sarah has also led multiple organizations in receiving industry-related awards and recognition, including the TRSA Above and Beyond Service Award in 2020.
Sarah is passionate about helping others and thrives on maximizing ROI for clients through personalized business solutions. Her overall love of people and the laundry industry keeps her motivated to exceed expectations at all times.
In her spare time, Sarah enjoys visiting local Assisted Living homes with her dog Charlie, hosting holiday gatherings, cooking, and traveling.
Becky has been with LinenMaster for 12 years and brings 4 additional years of software technical support and project management with her.
Becky Graduated from Southern Oregon University with a Bachelors Degree in Computer Information Science while establishing her career in software. She enjoys solving problems with her wealth of software and laundry experience and thrives on building strong relationships between the LinenMaster support team and our customers.
In her free time, Becky enjoys her family, travel, and crafts as well as volunteering in her local community. She looks forward to visiting the world as her son explores the globe with the United States Air Force.
Since 2004, Scott has been with LinenMaster working in the following areas: Help Desk, Quality Assurance, Management, Operations, Human Resources, and Information Security.
As the leader of the ISMS team since 2015, Scott oversees company-wide compliance in certifications like ISO/IEC 27001:2013 and CMMC, and is a CISSP-certified professional.
Scott has built strong relationships with hundreds of clients from initial setup, doing special project work, and SQL database functions. He is always willing to take on a challenge and keep with the company values to pitch in and help to get the job done right.
Outside of work, Scott is a father of two wild and energetic boys, enjoys time outside in the woods and on the coast, collects movies and video games, and is slowly building a small home arcade.
Diane has been with the company for 17 years. Prior to that, she spent 5 years managing a team of computer support technicians for a large retailer in Maine and 17 years as a manager/director in various distribution facilities for a major retailer in New York.
Diane graduated from Lock Haven University with a B.A. in Journalism & Mass Media Studies. She also received a Computer Science certification from Penn State University.
Diane has a deep understanding of many aspects of the organization, having contributed in various roles throughout her years with the company. She loves technology and the challenges it presents and is inquisitive and eager to learn new aspects of the industry. Diane is extremely detail oriented and obtains deep satisfaction from contributing to the success of the organization.
When not working, Diane enjoys cooking and spending time with her two Cocker Spaniels.
Jim brings 35 years of software development experience and has been the principle architect of the LinenMaster and LinenHelper systems from their inceptions.
Jim is motivated by understanding customers’ unique needs and integrating them into a common platform and solution. He graduated cum laude from the Syracuse University College of Engineering with a bachelor’s degree in civil engineering.
Jim enjoys indoor and outdoor skydiving. He is a member of the International Body Flight Association and US Parachute Association.
Doug’s nearly 40 years in the industry includes the family-owned single plant to the multi-plant publicly traded company environment. He began using LinenMaster in 2001 and managed the implementation in his company’s 22 plants. Doug joined LinenMaster in 2008 and has helped dozens of laundries transition to LinenMaster. He loves to see all the different ways people ‘do laundry’, and excited to help continue improving the way LinenMaster helps them do it better.
Doug earned a bachelor’s degree in industrial administration from Kettering University and an MBA from The University of Alabama at Birmingham. He has formal training and experience with both Six Sigma and Lean Manufacturing. He is skilled at applying software solutions to everyday business challenges.
Doug enjoys traveling with his wife, spending time with his 6 grandkids, camping and woodworking.
Darleen has been with LinenMaster for ten years. Prior to that, she spent 20 years obtaining experience in all phases of software development from business analysis and quality assurance, to managing small development teams.
Darleen is laser focused on the quality of releases and often finds things that even boggle the developers.
In her spare time, Darleen enjoys reading and doing genealogy.
Outside of work, Lauren enjoys music (listening, singing and trivia), cooking, and being an auntie. She loves game shows and home improvement shows. Her dream is to someday be on a game show.
Kathy has been with the company for five years. Prior to that, she spent 15 years in all aspects of customer service and administrative support in the large retail Operations sector.
Kathy is experienced in providing support on many levels. She has a solid understanding of the inner workings of the company in-order to assist customers with their needs. She is proactive and detail-focused, and has a strong commitment to individual, team, and company success.
Kathy enjoys traveling, outdoor activities and spending time with family.
Mark has over twenty years of experience with order and inventory systems development and management. He has been at the heart of success for Business-to-Business and Business-to-Consumer companies of all sizes. He also spent almost fifteen years working in online marketing and website development – including as an entrepreneur. Raised in the Midwest, educated on the West Coast, Mark has been in Maine since the mid-1990s. Mark lives quietly with his wife and children on the coast of Maine.
Nicole brings a wealth of industrial laundry experience as a former LinenMaster user, as well as over a decade of customer service. Paired with her expertise, Nicole’s education gives her insight into the business needs of LinenMaster clients and their customers; Nicole graduated summa cum laude with both an Associates of Hospitality Management and Bachelor of Business and Accounting from Milligan College, and was awarded the Wall Street Journal Student Achievement Award. She loves putting her knowledge to use by helping clients find the best reports to suit their data needs!
Outside of work, Nicole trains ponies for dressage, driving, and trail riding. She finds riding teaches humans to have a serene outlook, creative solutions, quick reactions, and helps her not take life to seriously.
Sarah's genuine passion for the industry and wealth of laundry experience has allowed her to work with customers to maximize their use of the system from a knowledgeable, and well-grounded perspective. Whatever the specific need, Sarah gets excited about working with our relationships on how to best use LinenMaster's tools as their businesses grow and evolve.
In her free time, Sarah enjoys traveling with her husband, reading, keeping up with her children and her dogs. She is also an unapologetic coffee connoisseur and proud Navy Mom.
Prior to that she spent 16 years as an Office Administrator for a large commercial laundry. Amy loves making friends and helping people learn new skills. In her spare time Amy enjoys hiking, crocheting, and spending time with her family and pets.
Whitney joins our team with over fifteen years in the hospitality industry, having experience in catering, events, and hotels, along with work in the association and nonprofit sectors. Her love of people – communicating with them, connecting with them, and providing them what they need before they even know they need it – has made her successful working with a variety of clientele from all walks of life. Her clients acknowledge and appreciate her follow-up, attention to detail, professionalism, drive, and ability to put their minds at ease.
Outside of work, Whitney loves making memories with her husband Jason, baby boy Shep, and five rescue pets (four dogs and a cat!), volunteering her time with local animal welfare groups, and cooking while sipping on a good glass of vino.