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Laundry Leaders: A Panel Discussion on the Future of Commercial Laundry 

Hear industry experts share their knowledge and insights about the future of the commercial laundry industry in this roundtable-style discussion.


Tuesday, February, 20, 2024 2 p.m. ET | 11 a.m. PT
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The future of laundry is bright, but staying on top of industry trends is a challenge. Join us on February 20th at 2 p.m. ET/ 11 a.m. PT for an exclusive webinar featuring industry experts about the future of the commercial laundry industry and navigating through ever-evolving changes and trends. This panelist discussion will give you an inside look at the technology, sustainability, and automation changes shaping our industry. 

Our expert panel will break down what is happening in the commercial laundry today and what is coming tomorrow. Mark your calendar and don’t miss the opportunity to not only keep up with the times but lead the charge into a future where innovation drives success. 

Meet our Roundtable Panelists 


Jeff Courey

President & CEO, George Courey

Jeff Courey is the President & CEO of George Courey Inc, a prestigious 114-year-old institutional textile business renowned for manufacturing and distributing reusable healthcare products across North America. A visionary leader, Jeff collaborates with global manufacturing partners, implementing hedging strategies and country diversification audits to navigate complexities successfully.

With a global perspective, Jeff is at the forefront of the institutional textile industry, actively collaborating with manufacturing partners from diverse corners of the world. His keen eye for market trends and unparalleled strategic thinking have led him to expertly navigate complex challenges, leveraging hedging strategies and conducting meticulous country diversification audits.

A prominent figure in the institutional textile community, Jeff’s influence extends far beyond the boardroom. He is a sought-after speaker and thought leader, captivating audiences with insightful presentations on the evolving state of the global textile industry. Jeff’s charismatic presence graces educational conferences and conventions throughout North America, igniting discussions and inspiring innovative solutions.

Jeff’s influence extends to esteemed industry organizations, where he sits on the Board of Directors of both the Healthcare Laundry Accreditation Council (HLAC), currently serving as the President, and the American Reusable Textile Association (ARTA). He also has the privilege of contributing to the American Laundry News publication regularly as a member of their Panel of Experts. Jeff holds a Bachelor’s degree from the John Molson School of Business and a Master’s degree from McGill University.


Arnaud Henrard

President, Foltex USA

Arnaud Henrard is the CEO and Founding Partner of FOLTEX USA, a manufacturer of top-tier industrial and commercial laundry equipment. His journey in the industry spans over three decades of leadership and hands-on experience.  

His unwavering commitment to customer satisfaction inspired him to create a culture that instills excellence in every aspect of the company’s operations. Arnaud strongly believes in continuous improvement and strives on creating collaborative platforms where employees are motivated to excel at supporting customers and each other. His proudest accomplishment has been to accept five consecutive TRSA Above and Beyond Service Awards on behalf of the Foltex Team.  

On a personal note, Arnaud’s love for dogs sparked the creation of Saving Lives, a philanthropic program managed by Foltex USA dedicated to saving the lives of furry friends in need.  


Tom Abbett

VP of Business Development, Positek RFID

Tom has been directly involved with the development of RFID systems in laundry operations since 1999. Joining forces with Positek RFID in 2004, he has helped provide leading laundries RFID solutions with over 25 years of RFID Solution experience. 

He has kept the focus on tailoring RFID Systems to his clients that allow for successful repeatable results throughout North America in well over 250 locations . These laundry facilities are using Positek RFID to cut merchandise costs and to reduce labor. The combined effect is providing clients tools that allow for premium customer service and fulfillment of promised deliveries and cutting operating costs. 

He currently is Co-Chair of the Industrial Plant Committee at TRSA and has been active at TRSA, ITRA, CSC and ARTA since the early 2000’s. 


Sarah Sinclair

Chief Customer Officer, LinenMaster

Sarah Sinclair, Chief Customer Officer at LinenMaster, spearheads strategic customer and partner initiatives to foster company growth and perpetuate superior business relationships.

Sarah has an extensive background in leading successful organizations and creating innovative sales, customer service, and marketing techniques in the laundry industry. Prior to finding her “home” in laundry, Sarah specialized in driving customer satisfaction, employee retention, and overall organizational growth in the hospitality industry for more than ten years.

Sarah has also led multiple organizations in receiving industry-related awards and recognition, including the TRSA Above and Beyond Service Award for four consecutive years. Her overall love of people and the laundry industry keeps her motivated to exceed expectations at all times.

In her spare time, Sarah enjoys visiting local Assisted Living homes with her dog Charlie, hosting holiday gatherings, cooking, and traveling.