In this webinar presentation, we will trace a customer’s journey, from an initial search to becoming a fully operational client. We’ll navigate the seamless integration of innovative marketing tactics and cutting-edge software as we delve into lead generation strategies, customer engagement, and long-term retention strategies.
Whether you’re a seasoned professional or new to the commercial laundry landscape, this webinar offers a direct route to understanding the intricacies of customer attraction and retention in an ever-evolving industry. Don’t miss this opportunity to stay ahead of the curve and revolutionize your approach to marketing and retention. Join us to unlock the secrets of sustainable growth and success in commercial laundry and linen industry.
Speaker
Sarah Sinclair
Chief Customer Officer, LinenMaster & Infinite Laundry
Sarah Sinclair, Chief Customer Officer at LinenMaster, spearheads strategic customer and partner initiatives to foster company growth and perpetuate superior business relationships.
Sarah has an extensive background in leading successful organizations and creating innovative sales, customer service, and marketing techniques in the laundry industry. Prior to finding her “home” in laundry, Sarah specialized in driving customer satisfaction, employee retention, and overall organizational growth in the hospitality industry for more than ten years.
Sarah has also led multiple organizations in receiving industry-related awards and recognition, including the TRSA Above and Beyond Service Award for four consecutive years. Her overall love of people and the laundry industry keeps her motivated to exceed expectations at all times.
In her spare time, Sarah enjoys visiting local Assisted Living homes with her dog Charlie, hosting holiday gatherings, cooking, and traveling.
Speaker
Jennifer McAlpine
Marketing Project Manager, Infinite Laundry
Jennifer McAlpine is a seasoned professional specializing in all facets of marketing, from digital strategies to traditional approaches. With a proven track record in navigating the dynamic landscape of marketing, Jennifer brings a wealth of experience to her role.
With more than a decade in the industry, Jennifer has watched and continued to evolve with the ever-changing marketing trends and best practices. Known for her adept skills in coordinating and executing comprehensive marketing campaigns, Jennifer excels in bridging the gap between digital and traditional methods. Her ability to strategize and implement effective marketing initiatives has contributed to the success of numerous projects.
We’ve made our name as an industry innovator, developing revolutionary software and hardware tools for Healthcare, Hospitality, Route Accounting, Industrial/Uniform, and Sterile Pack processing and delivery.
Mainsail Partners invests in LinenMaster to supercharge growth
Was Launched
Created International Linen & Uniform Service Day
LinenMaster acquired LaundryTrak
Infinite Laundry opened 2nd headquarters in Medellin, Colombia
1st international customers in Australia & the UK
Brand launched
Also in 2009, LinenMaster transitions to industries first cloud-based ERP platform
Was founded and v1.0 website was launched.
Was Launched
Was founded, 1st customer signs up
Matt Amoia is a seasoned technology executive, visionary team builder, and accomplished serial entrepreneur. Matt joined LinenMaster & Infinite Laundry in 2023 as Chief Executive Officer. He specializes in transforming and growing SaaS companies of all shapes and sizes, including scaling a company from $5M to $100M.
Matt oversees the strategic vision and direction of the company, driving growth and scalability, all while preserving and nurturing a positive workplace culture. Matt’s expertise in building high-performing teams and award-winning cultures stand testament to his commitment to excellence and innovation. Outside of his professional life, Matt enjoys traveling and spending time with his wife and two kids and cheering them on at their various sports tournaments. He’s also an avid University of Arizona Wildcats fan. Bear down!
Sarah Sinclair, Chief Customer Officer, champions product transformation, spearheads strategic initiatives to foster company growth, and perpetuates superior business relationships. Sarah has an extensive background in leading successful organizations and creating innovative sales, customer service, and marketing techniques in the laundry industry. Before finding her “home” in laundry, Sarah specialized in driving customer satisfaction, employee retention, and organizational growth in the hospitality industry for over ten years. Her leadership in streamlining business solutions, solving complex issues, and excellence in communication provide a strong foundation to nurture meaningful partnerships.
Sarah has also led multiple organizations in receiving industry-related awards and recognition, including the TRSA Above and Beyond Service Award in 2020, 2021, 2022, and 2023. Sarah is passionate about helping others and thrives on maximizing ROI for clients through personalized business solutions. Her overall love of people and the laundry industry keeps her motivated to exceed expectations. In her spare time, Sarah enjoys visiting local Assisted Living homes with her dog Charlie, hosting holiday gatherings, cooking, and traveling.
Jeff Miller is an Engineering Leader with over 20 years of experience in the software industry. He began his career working in a family-owned hardware store in Iowa, where he developed a passion for engineering by taking apart and rebuilding computers. This early experience fostered his problem-solving skills and entrepreneurial spirit. Jeff went on to earn degrees in Math and Computer Science from the University of Wisconsin, and then moved to Chicago to start his career in software development.
Over the course of his career, Jeff has held various leadership roles, including CTO positions, in industries ranging from digital marketing and FinTech to food tech and HR tech. He has been deeply involved in both the technical and business aspects of software development, leading teams responsible for product engineering, quality, data, infrastructure, and corporate IT.
Jeff served as the CTO at Yello, a leading early talent software company, where he oversaw the engineering and product development efforts. He is currently the VP of Engineering at LinenMaster, where he is leading the development of next-generation ERP software for the commercial laundry industry. An active mentor and coach, Jeff has been involved in 1871, Chicago’s entrepreneurial hub, and Plato, where he shares his passion for helping others grow. Known for his hands-on leadership, Jeff is dedicated to fostering environments where engineers can learn, thrive, and contribute to innovative solutions.
Anthony Delonardo, VP of Sales at LinenMaster & Infinite Laundry, is a seasoned Sales Executive renowned for his knack for turning challenges into growth opportunities. Throughout his career, he has held pivotal roles in the sales landscape, making significant contributions to the success of various organizations.
Anthony’s journey has taken him through leadership positions at various organizations. He has consistently demonstrated strategic insights and an unwavering commitment to excellence within the software and technology sectors, leaving a mark of efficiency and success.
Beyond his professional achievements, Anthony resides in central New Jersey with his wife and two sons. His passion for health and fitness, primarily through CrossFit, reflects his disciplined approach to both personal and professional life, driving his continued success.
As Vice President of People at LinenMaster and Infinite Laundry, Jessica Short is a seasoned human resources leader dedicated to fostering a dynamic and inclusive workplace culture. With over 15 years of progressive experience in human capital management, Jessica brings strategic vision and operational expertise to drive organizational excellence and employee engagement.
Jessica’s career is marked by a commitment to cultivating talent and nurturing high-performing teams. By implementing innovative talent acquisition strategies, comprehensive employee development programs, and robust diversity and inclusion initiatives, Jessica has consistently aligned HR practices with broader business objectives within the technology Industry.
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