CORE Linen Services (formerly Crothall) has been a leading provider of linen and laundry services to healthcare systems and hospitality businesses since 1991. CORE manages many laundry plants across the United States. Their focus is on delivering high-quality service to healthcare facilities, ensuring linen and laundry processes are streamlined and efficient.

Liz Remillong, Vice President at CORE, spoke with us to provide insights into their use of LinenMaster over the years.

When Liz joined the company in 2006, CORE was using outdated systems that were leading to inefficiencies in data tracking, production management, and billing. Additionally, they faced challenges in accurately measuring linen usage across multiple healthcare facilities, which complicated their ability to efficiently manage inventory levels and par levels.

CORE implemented LinenMaster across all its healthcare laundries, making it the backbone of their production and billing systems. LinenMaster was adopted not only as a production tracker but also as a tool to manage client orders, automate billing, and generate real-time data for decision-making. CORE also uses the integration with LinenHelper , the linen inventory management and distribution solution, which allows CORE to manage and measure linen utilization directly in hospitals, ensuring accurate tracking of par levels and distribution.

Liz took the lead in transitioning from older systems to LinenMaster. The transition required making certain that all plant personnel were trained to use the system effectively and validating that the data being tracked was accurate. CORE’s team paid close attention to detail during setup, confirming that every piece of linen had proper labels and   weights to reduce the risk of errors and streamline operations.

Real-time Information & Data Accuracy

LinenMaster provides CORE with real-time data on linen inventory and usage. This allows the team to verify orders against shipments and make accurate billing entries. Clients receive manifests before shipments are delivered, giving them full transparency into what they will receive.

Flexibility & Ease of Use

One of the most significant benefits CORE has experienced with LinenMaster is the flexibility of a cloud-based solution. Whether it’s managing orders over holidays or allowing different departments within a plant to use the system in tailored ways, the software adapts to the needs of both the production floor and the back office and can be accessed from anywhere.

Improved Client Interaction

LinenMaster helps CORE enhance their client experience by providing timely and accurate reports, including usage reports, order manifests, and benchmark data. CORE’s Strategic Account Managers use this data to create reports that inform clients about their linen usage trends and provide recommendations on par level adjustments.

CORE uses LinenHelper alongside LinenMaster to measure utilization in healthcare facilities. Liz explained that CORE includes LinenHelper as part of their service package, helping clients manage par levels and track linen distribution within hospitals. CORE’s Strategic Account Managers run weekly accuracy reports to compare the data from LinenHelper and LinenMaster, verifying the figures align. This integration enables CORE to have fact-based conversations with clients about linen usage, which helps in managing inventory and optimizing costs.

By combining LinenMaster and LinenHelper, CORE has significantly improved its ability to track and manage linen usage. The data gathered from these tools informs decision-making at every level, from adjusting par levels to improving billing accuracy. CORE has also achieved greater financial accountability within client organizations, as linen usage reports can now directly influence billing and inventory management.

Along with the efficiency gains, Liz has found LinenMaster’s customer support team to be highly responsive and knowledgeable. She emphasized the importance of collaboration, stating that LinenMaster’s support team is open to suggestions, willing to troubleshoot issues, and quick to implement improvements based on customer feedback.

CORE’s use of LinenMaster has transformed their laundry operations, providing them with the tools to manage production, billing, and client relationships more efficiently. The integration of LinenHelper adds an extra layer of accuracy, helping CORE ensure that their clients are using linen efficiently while also providing detailed reports that support data-driven decision-making.

“If you’re looking for a reliable, user-friendly database that provides accurate information, LinenMaster is it. We handle billing every week, sending out over 1,000 invoices, and we don’t have the time to second-guess or chase down errors. In the laundry business, like any business, accounts receivable is critical. Getting those invoices out on time is essential for cash flow, and LinenMaster is the fastest, most efficient way we’ve found to do that. It’s been a game changer for us.”

– Liz Remillong, Vice President at CORE Linen Services